Lead Technician applicants have rated the interview process at Asurion with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 63.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Lead Technician roles take an average of 3 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Asurion overall takes an average of 19 days.
Common stages of the interview process at Asurion as a Lead Technician according to 2 Glassdoor interviews include:
Phone interview: 50%
Other: 25%
Presentation: 25%
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I applied online. I interviewed at Asurion (Brampton, ON) in Feb 2021
Interview
There were questions asked relevant to my past studies and work experience. Some behavioural questions as well as some practical questions. My interviewer Barbara was really good. She was so friendly and she greeted me in a good manner.
I applied online. The process took 3 days. I interviewed at Asurion (Lewisville, TX) in Jan 2017
Interview
I did a phone interview and I was told that I will be doing a second interview within a few days but never got a call. When I contacted them they said yes you should get a call soon since you have been put through to the next step. I am still waiting my interview, it has been over a month. Now nobody is replying to my messages and are not even rejecting my application. I believe it is because they don't think that a woman can do the job even though I have 5 years of experience in the field. Don't waste your time with them they are highly unprofessional.
Interview questions [1]
Question 1
What do you think is the most important thing about customer service?