Customer Service Representative (CSR) applicants have rated the interview process at Atlantic Union Bank with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 84.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Atlantic Union Bank overall takes an average of 22 days.
Common stages of the interview process at Atlantic Union Bank as a Customer Service Representative (CSR) according to 2 Glassdoor interviews include:
Background check: 33%
One on one interview: 33%
Group panel interview: 17%
Phone interview: 17%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 2 weeks. I interviewed at Atlantic Union Bank (Harrisonburg, VA) in Jun 2025
Interview
I interview with two of the mangers plus a training manager at the time. The process was great and they were friendly and positive spirts. They made me feel welcomed and comfortable during my interview.
Interview questions [1]
Question 1
Tell me a time you had to take the lead of a project and what the outcome of it all.
I applied online. I interviewed at Atlantic Union Bank (Virginia Beach, VA) in Jan 2026
Interview
I had a great interview experience in getting to speak with 4 different individuals within the company. I began by having my first interview with the recruiter. I then had my second interview with the Branch Manager and CSR at a neighboring branch before finishing with my final interview held by the Branch Manager at the location that I was being interviewed for. Each individual was very careful in providing the adequate amount of information on the position and the company. In addition, each person was very open and honest on their thoughts on my resume and the potential for being considered for the position. Despite being a multiple interview process, all 3 interviews were accomplished, and the job was offered to me within about a week and a half. If the interview process speaks for how the company runs overall, I am very excited to have the opportunity to be part of that!
Interview questions [1]
Question 1
The majority of my interview questions happened to be based around how I responded to certain situations within my previous customer service-based roles.