Customer Service Representative I applicants have rated the interview process at BB&T with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 68.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative I roles take an average of 7 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at BB&T overall takes an average of 22 days.
Common stages of the interview process at BB&T as a Customer Service Representative I according to 12 Glassdoor interviews include:
Phone interview: 19%
Skills test: 16%
Drug test: 13%
One on one interview: 13%
Background check: 13%
Personality test: 10%
Presentation: 6%
Group panel interview: 6%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at BB&T (Socastee, SC) in Aug 2016
Interview
about 45 minutes long and comfortable. Questions were asked that were typical to any other banking experience, but seeing that I had many years of banking behind me I suppose that would have been expected.
Interview questions [1]
Question 1
If you could have a super power what would it be and why?
There was a phone interview and then in person interview. The interview process was fairly easy and moved quickly. Once on board you will be placed in a training class.
Interview questions [1]
Question 1
Tell me about a time you had to handle angry customer.
I applied online. The process took 2 weeks. I interviewed at BB&T (Greensboro, NC) in Sep 2016
Interview
I filled out an application online and a couple hours later I received a call from a recruiter to schedule an interview. 3 days later I interviewed. 2 days after that, I received an offer for employment. I did my background info the same day and signed the offer letter. Also had to do fingerprints.