Call Center Representative applicants have rated the interview process at BB&T with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 68.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Representative roles take an average of 60 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at BB&T overall takes an average of 22 days.
Common stages of the interview process at BB&T as a Call Center Representative according to 3 Glassdoor interviews include:
Drug test: 23%
One on one interview: 23%
Phone interview: 15%
Presentation: 15%
Background check: 8%
Group panel interview: 8%
Skills test: 8%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 months. I interviewed at BB&T (Lumberton, NC)
Interview
When BB&T post job vacancy's it doesn't necessarily mean there is an open position. More often then not, BB&T is gathering a pool of qualified applicants for future openings, it could be months before after applying before actually being called for an interview. First interview is a telephone interview. They ask you questions pertaining to your skill level with various functions related to the job. Next you will be ask to complete an online mock call scenario. After satisfactory completion, then you will be ask in for the final interview.
Interview questions [1]
Question 1
I don't recall any question being difficult. Most questions were asked to determine how persuasive and "thick skin" you were.
They are mainly looking for people to give the uglier schedule the rest of the people don’t want so everything else is ignored in your application. And training was gonna be independent
I applied online. I interviewed at BB&T (Whiteville, NC) in Sep 2017
Interview
They have a 3 step interview process. The initial interview is over the phone with a recruiter. Next is a face to face that starts out over the phone in a conference room.
Interview questions [1]
Question 1
Describe a time when you had to persuade somone to see your point of view.