Customer Service Representative applicants have rated the interview process at BMO Financial Group with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 61% positive. To compare, the company-average is 64.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 19 days to get hired, when considering 80 user submitted interviews for this role. To compare, the hiring process at BMO Financial Group overall takes an average of 23 days.
Common stages of the interview process at BMO Financial Group as a Customer Service Representative according to 80 Glassdoor interviews include:
Phone interview: 35%
One on one interview: 24%
Background check: 16%
Skills test: 9%
Group panel interview: 5%
Personality test: 4%
Presentation: 4%
IQ intelligence test: 1%
Drug test: 1%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at BMO Financial Group (Toronto, ON) in Nov 2016
Interview
I found the job via indeed about two weeks ago and received a call from the interviewing company about Thursday night asking if I had 30 minutes for a interview. I asked to reschedule for the following day at noon and they did. I don't know what the outcome of the interview is as yet. This was my first conversation with them. They said they would contact me in 7 days to let me know if they would do a interview in person.
Update* So they did contact me the following week to do a in person interview. The whole process took about 4 weeks. I received an offer.
For the in person interview, I was interviewed by two persons. They were very nice and made me comfortable. The interview was like a discussion.
Interview questions [4]
Question 1
Tell me of a time you received constructive criticism and what did you do with it?
Telephone
Tell me of a time you dealt with a difficult customer and what you did
Tell me of a time you had to demonstrate excellent customer service by up selling a product
When will you be available to work and what is your current salary
In Person
How do you explain a difficult process to a customer
What would you do if you gave a customer wrong information
How do you feel about targets
How do you handle multitasking and give an example
What do you want us to know about you
Why do you want to work with us
Tell me a time you exceeded a customer's expectations
How do you handle constructive criticism/feedback and give an example
Give me an example of a time you had to deal with a difficult customer
I applied online. I interviewed at BMO Financial Group (Toronto, ON) in Jul 2026
Interview
Record 9 videos to answer the question; you have three times to redo the recording, and some have 180 seconds to prepare. Before the interview, it have mock question. Make sure you are in a quiet space
I applied online. I interviewed at BMO Financial Group (Toronto, ON)
Interview
I received an email from BMO inviting me to complete a video interview by BMO by a certain deadline after applying online with my resume & cover letter on BMO's career Workday website. The video interview presented questions one by one & I'd to record a response for each question. For each question, I've a max. of 3 attempts to record & answer it.
Interview questions [1]
Question 1
Why are you interested in the role and a career with BMO?
Super easy, about two rounds with two people. The meetings went smoothly. In person walk ins to meet the manager helped. There isn’t much difficulty. Standard interview questions were asked as well.
Interview questions [1]
Question 1
Tell me about yourself. What made you want to apply.