Customer Contact Agent applicants have rated the interview process at BMO Financial Group with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 64.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Contact Agent roles take an average of 17 days to get hired, when considering 17 user submitted interviews for this role. To compare, the hiring process at BMO Financial Group overall takes an average of 23 days.
Common stages of the interview process at BMO Financial Group as a Customer Contact Agent according to 17 Glassdoor interviews include:
One on one interview: 26%
Background check: 23%
Phone interview: 19%
Personality test: 14%
Skills test: 14%
Presentation: 2%
Group panel interview: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at BMO Financial Group (Mississauga, ON) in Dec 2016
Interview
Applied online and was sent a link to do an online simulation - it was a mock call centre, took about 30 minutes to complete. The next day I received an e-mail requesting a phone interview for the next day. It took about 30 minutes and had a variety of questions - very thorough about my previous work experience and education. He also gave an overview of the role and what to expect at the contact centre. At the end of the phone call, he invited me for a face to face interview. I was able to schedule mine for the next day, at the office where the contact centre is. I met with the interviewer for about 30 minutes - she said the interview was supposed to take an hour but we skipped a lot of questions because of my prior work experience. You should expect a little bit of role playing and behavioural type questions. I received an offer the following Monday (I interviewed on a Thursday).
I found it very helpful to go onto the BMO contact centre website and watch the videos - they helped me craft my answers and gave me insight to the role.
Interview questions [1]
Question 1
Where do you see yourself in 5 years
Why should we hire you
Tell me about a time you had a meaningful interaction with a customer (went above and beyond)
I applied online. I interviewed at BMO Financial Group (Mississauga, ON) in Dec 2018
Interview
First I applied online and then I performed a mock -call center assessment
I was invited for a phone interview. After phone interview I was invited for 1on1 at actual bank location.
I applied online. I interviewed at BMO Financial Group (Mississauga, ON) in Feb 2018
Interview
I got my phone interview last week, and about three days later, I got the face to face interview.
The experience is good and HR was very thoughtful. Be passionate when doing the interview.
I applied through an employee referral. I interviewed at BMO Financial Group (Montreal, QC)
Interview
The interview process took about 2 weeks. I had an online test/simulation to do before the phone interview. After the phone interview I had an interview in person with HR.
Interview questions [1]
Question 1
How to deal with an angry customer? What is a good customer service? Talk about yourself and your past experience.