Customer Service Representative applicants have rated the interview process at BMO Financial Group with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 61% positive. To compare, the company-average is 64.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 19 days to get hired, when considering 80 user submitted interviews for this role. To compare, the hiring process at BMO Financial Group overall takes an average of 23 days.
Common stages of the interview process at BMO Financial Group as a Customer Service Representative according to 80 Glassdoor interviews include:
Phone interview: 35%
One on one interview: 24%
Background check: 16%
Skills test: 9%
Group panel interview: 5%
Personality test: 4%
Presentation: 4%
IQ intelligence test: 1%
Drug test: 1%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at BMO Financial Group (Calgary, AB) in Dec 2016
Interview
I got employee referral.
after a couple weeks of applying thru its website, I had an in person interview with a branch manager and assistant manager. It was processed in a private room (not a group interview) and most of the questions were about myself, availability, and previous experience in customer service area.
Also, since they are hiring someone who can speak both English and one of the Asian languages (i would keep it as a secret for my own privacy), I went through a test on a language ability (Just had a casual conversation with one of the employees from that country).
3weeks later I was contacted by BMO recruiter and we set up a schedule for the phone interview. One day after I did the phone interview just as a pure formality(it is what the recruiter said).
I got 11 questions in total and it was mostly behavioral questions. and I was told that I will get contacted by branch manager in 4-5 business days for the result.
I applied online. I interviewed at BMO Financial Group (Toronto, ON) in Jul 2026
Interview
Record 9 videos to answer the question; you have three times to redo the recording, and some have 180 seconds to prepare. Before the interview, it have mock question. Make sure you are in a quiet space
I applied online. I interviewed at BMO Financial Group (Toronto, ON)
Interview
I received an email from BMO inviting me to complete a video interview by BMO by a certain deadline after applying online with my resume & cover letter on BMO's career Workday website. The video interview presented questions one by one & I'd to record a response for each question. For each question, I've a max. of 3 attempts to record & answer it.
Interview questions [1]
Question 1
Why are you interested in the role and a career with BMO?
Super easy, about two rounds with two people. The meetings went smoothly. In person walk ins to meet the manager helped. There isn’t much difficulty. Standard interview questions were asked as well.
Interview questions [1]
Question 1
Tell me about yourself. What made you want to apply.