Customer Service Representative applicants have rated the interview process at BMO Financial Group with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 61% positive. To compare, the company-average is 64.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 19 days to get hired, when considering 80 user submitted interviews for this role. To compare, the hiring process at BMO Financial Group overall takes an average of 23 days.
Common stages of the interview process at BMO Financial Group as a Customer Service Representative according to 80 Glassdoor interviews include:
Phone interview: 35%
One on one interview: 24%
Background check: 16%
Skills test: 9%
Group panel interview: 5%
Personality test: 4%
Presentation: 4%
Drug test: 1%
IQ intelligence test: 1%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at BMO Financial Group (Round Lake, IL) in Apr 2017
Interview
I had a phone interview and was scheduled for a 1:1 interview right afterwards. I went to the 1:1 interview where I met a bilingual supervisor and a blonde supervisor. They asked if there was any time in the next 3 month that I would have to be out and I told them that I was expecting so I would have to take some time off. And wow!! Did I get the most unprofessional reaction from the blonde woman. She legit told me that I would not get hired because I was pregnant!!! The nerve of this woman. I understand that it’s a bit inconvenient for the company and I understood that I would not get paid for my time off but to flat out say no because I was pregnant is unheard of and I think it’s also against the law.
I applied online. I interviewed at BMO Financial Group (Toronto, ON) in Jul 2026
Interview
Record 9 videos to answer the question; you have three times to redo the recording, and some have 180 seconds to prepare. Before the interview, it have mock question. Make sure you are in a quiet space
I applied online. I interviewed at BMO Financial Group (Toronto, ON)
Interview
I received an email from BMO inviting me to complete a video interview by BMO by a certain deadline after applying online with my resume & cover letter on BMO's career Workday website. The video interview presented questions one by one & I'd to record a response for each question. For each question, I've a max. of 3 attempts to record & answer it.
Interview questions [1]
Question 1
Why are you interested in the role and a career with BMO?
Super easy, about two rounds with two people. The meetings went smoothly. In person walk ins to meet the manager helped. There isn’t much difficulty. Standard interview questions were asked as well.
Interview questions [1]
Question 1
Tell me about yourself. What made you want to apply.