I applied online. The process took 3 weeks. I interviewed at BMO Financial Group (London, ON) in Jun 2018
Interview
Applied online and received an email for a phone interview one week later. Phone interview was pretty standard asked about availability and past experiences. Got invited of the in person interview the next day. In person interview talked more about sales and situation questions. Both interviewers were really nice and the branches are very new looking.
Interview questions [1]
Question 1
Phone Interview:
Tell me about a time when you had to deal with an irate customer but did not have authority to solve the problem.
Tell me about a time you went above and beyond for a customer.
Why this role?
Do you consider yourself good with technology?
How did you hit your sales targets?
In Person:
Where do you see yourself in 5 years?
Tell me about yourself?
Why a bank?
What do you do when you are not hitting your sales targets?
I applied online. I interviewed at BMO Financial Group (Toronto, ON) in Jul 2026
Interview
Record 9 videos to answer the question; you have three times to redo the recording, and some have 180 seconds to prepare. Before the interview, it have mock question. Make sure you are in a quiet space
I applied online. I interviewed at BMO Financial Group (Toronto, ON)
Interview
I received an email from BMO inviting me to complete a video interview by BMO by a certain deadline after applying online with my resume & cover letter on BMO's career Workday website. The video interview presented questions one by one & I'd to record a response for each question. For each question, I've a max. of 3 attempts to record & answer it.
Interview questions [1]
Question 1
Why are you interested in the role and a career with BMO?
Super easy, about two rounds with two people. The meetings went smoothly. In person walk ins to meet the manager helped. There isn’t much difficulty. Standard interview questions were asked as well.
Interview questions [1]
Question 1
Tell me about yourself. What made you want to apply.
Customer Service Representative applicants have rated the interview process at BMO Financial Group with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 61% positive. To compare, the company-average is 64.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 19 days to get hired, when considering 80 user submitted interviews for this role. To compare, the hiring process at BMO Financial Group overall takes an average of 23 days.
Common stages of the interview process at BMO Financial Group as a Customer Service Representative according to 80 Glassdoor interviews include:
Phone interview: 35%
One on one interview: 24%
Background check: 16%
Skills test: 9%
Group panel interview: 5%
Personality test: 4%
Presentation: 4%
IQ intelligence test: 1%
Drug test: 1%
Other: 1%
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