Customer Service Representative applicants have rated the interview process at BMO Financial Group with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 61% positive. To compare, the company-average is 64.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 19 days to get hired, when considering 80 user submitted interviews for this role. To compare, the hiring process at BMO Financial Group overall takes an average of 23 days.
Common stages of the interview process at BMO Financial Group as a Customer Service Representative according to 80 Glassdoor interviews include:
Phone interview: 35%
One on one interview: 24%
Background check: 16%
Skills test: 9%
Group panel interview: 5%
Personality test: 4%
Presentation: 4%
IQ intelligence test: 1%
Drug test: 1%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at BMO Financial Group (Winnipeg, MB)
Interview
It's a digitial interview, there are 12 questions, 90 seconds for each question, and 3 attempts for each, and also 90 seconds to prepare for your answer. Some behavior questions
Interview questions [1]
Question 1
1. What interests you in the Customer Service Representative role?
2. Please briefly describe your current or past experiences that you feel most closely relate to this position?
3. What are some accomplishments or milestones that you are most proud of?
4. Tell me about a time when you made a mistake. How did you fix it and what did you learn?
5. Tell me about a time when you exceeded a customer's expectations?
6. Tell me about a customer sale (e.g. suggesting/upselling a product or service) you are most proud of?
7. What is something that is not on your resume or on this video that you would like to share?
8. Please provide your availability on a regular, ongoing basis based on our branch hours.
I applied online. I interviewed at BMO Financial Group (Toronto, ON) in Jul 2026
Interview
Record 9 videos to answer the question; you have three times to redo the recording, and some have 180 seconds to prepare. Before the interview, it have mock question. Make sure you are in a quiet space
I applied online. I interviewed at BMO Financial Group (Toronto, ON)
Interview
I received an email from BMO inviting me to complete a video interview by BMO by a certain deadline after applying online with my resume & cover letter on BMO's career Workday website. The video interview presented questions one by one & I'd to record a response for each question. For each question, I've a max. of 3 attempts to record & answer it.
Interview questions [1]
Question 1
Why are you interested in the role and a career with BMO?
Super easy, about two rounds with two people. The meetings went smoothly. In person walk ins to meet the manager helped. There isn’t much difficulty. Standard interview questions were asked as well.
Interview questions [1]
Question 1
Tell me about yourself. What made you want to apply.