Customer Service Representative applicants have rated the interview process at BNY with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 15 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at BNY overall takes an average of 26 days.
Common stages of the interview process at BNY as a Customer Service Representative according to 16 Glassdoor interviews include:
One on one interview: 22%
Drug test: 19%
Phone interview: 19%
Background check: 16%
Skills test: 11%
Group panel interview: 8%
Presentation: 3%
IQ intelligence test: 3%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. I interviewed at BNY (King of Prussia, PA) in Apr 2017
Interview
When I had the interview, everything went well. I talked about my extensive customer service experience, gave great examples of providing a good CS experience, and was very personable with the interviewers. At the end of the interview, I was told that my resume looked great and they said that they don't see a reason why I wouldn't get the position.
Despite the great interview, I get a call a week later from my recruiter who told me that I didn't get the job because I did not have "enough" experience in Customer Service. I guess almost 7 years of Customer Service is not "enough". The bigger deciding factor was that I "acted nervous". I did not act nervous and they never made a mention of that to me.
Even if I had acted nervous, it should not be a reason not to hire someone. I have an anxiety disability and this was flat out discrimination done by the company. They violated the ADA and have been in talks with a lawyer to pursue a case against them.
I applied through a recruiter. The process took 2 days. I interviewed at BNY (New York, NY) in Sep 2025
Interview
The interview process was fairly simple, consisting of easy questions that I was able to answer confidently. However, after completing the initial steps, the company stopped responding entirely, effectively ghosting me and leaving the process unresolved despite my follow-ups.
Interview questions [1]
Question 1
One of the questions they asked me was about my experience managing high-volume customer interactions and how I handle challenging or upset customers.
The interview process for the bank of New York Mellon was great. Friendly and efficient agent who were able to answer all of my questions. Timely responses to questions and feedback. I would do it again
I applied online. The process took 2 months. I interviewed at BNY
Interview
Interviewers were friendly, misleading almost to the point of offering the job in Interview. Was told I'd hear back by a certain date (a week later.)
No outcome by that date, was then ghosted. They offered another candidate the role and provide no feedback.
Interview questions [1]
Question 1
They asked me to keep BNY as my first choice after they were informed I was involved in other processes..