I applied online. The process took 6 weeks. I interviewed at BT Group (South Shields, England) in May 2016
Interview
Online application, followed by online test and phone interview, finally finished with easy group interview, followed by brief 121 interview only lasted about 10 minutes. I called back for phone interview 5 times and never received a callback and had to resubmit my application. Following this all paperwork was brought to the interview as requested, but this was lost and I had to go in again to give it to HR. Not the best start to a new job.
Interview questions [1]
Question 1
Tell us about a time you have delivered excellent customer service