It was a walk in and so I had gone for a direct walk in. The interview process included an online test first. The online test comprised of English language skills as well as logical reasoning and a small portion consisting of quantitative aptitude and another section where in we had to deal live with a customer to resolve his/her queries. There was elimination after each round. After the online test, there was an extempore round where the HR had a sheet in which numbers starting from 1 to 75 were written and each number had a topic written against it. Each candidate was to choose a number and then speak on the topic corresponding to that number. After the extempore round, there were two operations manager round.