Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      BT Group

      Is this your company?

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: BT Group reviews | BT Group jobs | BT Group salaries | BT Group benefits | BT Group conversations
      BT Group interviewsBT Group Customer Service Representative interviewsBT Group interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Service Representative Interview

      Mar 24, 2022
      Anonymous Interview Candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at BT Group in Jan 2022

      Interview

      personnel selection process through an interview and having previously registered through the linkedind employment platform, I was then interviewed through zoom with two people from the company. they made me preutas for an hour on many topics

      Interview questions [1]

      Question 1

      Hablanos sobre ti y porque aplicas en este empleo??
      Answer question

      Other Customer Service Representative Interview Reviews for BT Group

      Customer Service Representative Interview

      Apr 21, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at BT Group

      Interview

      Smooth first interview, typical HR questions. Questions were related to my background and previous job, mostly. Some language assessment as well. They also asked about my strengths, weaknesses, and how I handle challenges, while maintaining a friendly tone that made the conversation feel comfortable and engaging throughout the interview process overall.

      Customer Service Representative Interview

      Jan 29, 2026
      Anonymous Interview Candidate
      Glasgow, Scotland
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at BT Group (Glasgow, Scotland)

      Interview

      Quick application process and friendly interview. I was pleased with the process although I did not receive an offer. I believe they would like someone who has at least 2-3 years customer service experience.

      Interview questions [1]

      Question 1

      Can you please describe a time when you met a deadline?
      Answer question

      Customer Service Representative (CSR) Interview

      Jan 17, 2026
      Anonymous Interview Candidate
      Belfast, Northern Ireland
      Declined offer
      Negative experience
      Easy interview

      Application

      I interviewed at BT Group (Belfast, Northern Ireland)

      Interview

      Joke of a place. Management is seriously lacking empathy and communication skills. Very poor display overall. You’re only a number to these type of companies. Not acceptable in 2026. In Prison you’re treated better

      Interview questions [1]

      Question 1

      Tell em about a time you worked together as a team
      Answer question

      BT Group interviews FAQs

      • Customer Service Representative applicants have rated the interview process at BT Group with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 62% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative roles take an average of 31 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at BT Group overall takes an average of 28 days.
      • Common stages of the interview process at BT Group as a Customer Service Representative according to 5 Glassdoor interviews include:

        One on one interview:  40%

        IQ intelligence test:  20%

        Phone interview:  20%

        Skills test:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Project Manager(357) ;
        2. Software Engineer(200) ;
        3. Associate(165) ;
        4. Customer Service Representative(156) ;
        5. Account Manager(151) ;
        6. Network Engineer(147) ;
        7. Sales Advisor(127) ;
        8. Manager(117) ;
        9. Analyst(113) ;
        10. Customer Service Advisor(113) ;
        11. Sales(98) ;
        12. Engineer(95) ;
        13. Customer Service(87) ;
        14. Senior Consultant(87) ;
        15. Finance Manager(83) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      Jobs at BT Group

      1 jobs in United States
      Inventory Control Specialist
      Chantilly, VA
      ·
      $46K - $67K /yr
      (Glassdoor est.)
      View job
      View all Customer Service Representative Jobs