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      Bilingual Call Center Operator Interview

      Apr 4, 2015
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied through a recruiter. I interviewed at BT Group

      Interview

      The interview was really easy, Manpower gives you a set of questions and one of their conference scripts that you prepare and then call in for ta phone interview that is recorded and sent to BT for review. After that they call you in for an interview in person at the site, Manpower suggests that you do some research about the company. Two managers will interview you and ask questions similar to the ones they asked you on the phone and they ask you what you know about BT. They will give you a chance to ask some questions to which they will give vague answers and depends on what you ask they may lie. Ask them if there is any chance of growth in the company and see what they answer.

      Interview questions [5]

      Question 1

      What are you looking to avoid in your next job?
      Answer question

      Question 2

      Tell me about a high-pressure situation you had to deal with in your job.
      Answer question

      Question 3

      Tell me about the most difficult customer service situation you had to deal with. How did you handle it? What were the results?
      Answer question

      Question 4

      Describe a situation that required a number of things to be done at the same time. How did you handle it? what challenges did you encounter? What was the resolution to this situation?
      Answer question

      Question 5

      How would you expect to be trained for this position? What do you think is a reasonable time period in order to perform the job as described (including leading calls)?
      Answer question
      5