Customer Service Advisor applicants have rated the interview process at BT Group with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 62% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at BT Group overall takes an average of 28 days.
Common stages of the interview process at BT Group as a Customer Service Advisor according to 2 Glassdoor interviews include:
Phone interview: 25%
Group panel interview: 13%
Skills test: 13%
IQ intelligence test: 13%
One on one interview: 13%
Personality test: 13%
Background check: 13%
Here are the most commonly searched roles for interview reports -
Interview included a telephone interview with recruitment advisor (lovely lady), then invited in for a recruitment day the following day. The recruitment day lasted for about 2-3 hours. It involved a brief tour of the building, a presentation about BT/EE and perks of working. Getting to know the team leaders, and then ending with a interview with a team leader. The interview included questions such as "tell me a time when you worked as part of a team" "BT is a fast paced environment and change occurs often, how will you cope/manage with this" as well as all the other generic interview questions
Interview questions [1]
Question 1
The interview included questions such as "tell me a time when you worked as part of a team" "BT is a fast paced environment and change occurs often, how will you cope/manage with this" as well as all the other generic interview questions
Foi bem tranquilo, por se tratar de uma vaga trainee eles fizeram uma entrevista em grupo. A minha aplicação foi feita através de uma agência de estudantes, porém o RH da empresa me ligou perguntando se eu gostaria de participar da entrevista. Foi uma entrevista tranquila, como uma conversa, foram feitas perguntas sobre administração do tempo, organização, resiliência
Interview questions [1]
Question 1
Como é o seu gerenciamento de tempo e como você elenca as prioridades?
I applied through a staffing agency. I interviewed at BT Group in Jul 2025
Interview
Listen to calls with an experienced advisor on the call floor, listen to the types of calls that come in and watch the information that pops up on the screen.
I applied through a staffing agency. The process took 1 week. I interviewed at BT Group (Calcutta) in Mar 2025
Interview
BT has a three round virtual interview which consists of HR round, Assessment and Ops round It is generally based on communication skills. They will not judge you on process as you have to go through the training program anyway.