I applied online. The process took 1 day. I interviewed at BT Group (Princeton, NJ) in Oct 2011
Interview
Received call from BT recruiter and went over job description and past experience. The second face to face interview I met with the service desk manager and with the shift manager. Was asked basic interview questions and some basic networking questions for this entry level position.
Interview questions [1]
Question 1
Difference between LAN/WAN networks ?
Knowledge about security?
Working with other people?
Interacting with customer over the phone?
How to handle escalated issues with angry management on the phone?
How do you work in fast paced environment
Ability to multi task