I applied online. The process took 6 weeks. I interviewed at BT Group
Interview
It started off with a telephone interview which lasted about 15-20 minuets where I was asked why i was interested in the role and what I knew about the company. About a week after this I had an in person interview which lated approximatley 30-40 minuets where I was asked to give examples of good customer service, why i want this job, why i want to work for BT, how reliable was my transport and similar questions like that.
Interview questions [1]
Question 1
Why BT?
Why that role?
what are your strengths?
What are your weaknesses?
do you have reliable transport?
Give examples of good customer service in past employment.
Smooth first interview, typical HR questions. Questions were related to my background and previous job, mostly. Some language assessment as well. They also asked about my strengths, weaknesses, and how I handle challenges, while maintaining a friendly tone that made the conversation feel comfortable and engaging throughout the interview process overall.
Quick application process and friendly interview. I was pleased with the process although I did not receive an offer. I believe they would like someone who has at least 2-3 years customer service experience.
Interview questions [1]
Question 1
Can you please describe a time when you met a deadline?
I interviewed at BT Group (Belfast, Northern Ireland)
Interview
Joke of a place. Management is seriously lacking empathy and communication skills. Very poor display overall. You’re only a number to these type of companies. Not acceptable in 2026. In Prison you’re treated better
Interview questions [1]
Question 1
Tell em about a time you worked together as a team