There was no interview other than a five-minute phone screening. Virtually no information was provided by the recruiter or the billing manager aboout the specifics of the job; it would have been helpful to note that a great deal of experience working with Word is necessary, as this is non-standard for this position industry-wide (and Baker provided virtually no training oon the job-specific software). Very slapdash. I should have seen it as the red flag it turned out to be.