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      Banfield Pet Hospital

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      Related searches: Banfield Pet Hospital reviews | Banfield Pet Hospital jobs | Banfield Pet Hospital salaries | Banfield Pet Hospital benefits
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      Customer Service Coordinator Interview

      Jun 19, 2012
      Anonymous Interview Candidate
      Huntsville, AL
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Banfield Pet Hospital (Huntsville, AL) in May 2012

      Interview

      I submitted my resume attached to the online application. A week later the office manager called and asked if I was still looking for a job, and if so could I come in the following week for an interview. At the interview, I met with one of the DVM's first. He explained the computer system, how scheduling of surgeries and appointments were handled. The office manager met with me next. She gave me a tour of the Hospital. I was then told how hard HER job was and that she was very upset the their clients would refuse treatments due to cost but spend "tons" of money on the clothes and accessories in PetSmart. I was then told to expect a phone call later next week. She was going to have to ask her manager if they could hire me. I was NOT asked about my background (office manager of an emergency and critical care practice or my 10 years of private practice management). I received a phone call a few days later from the store manager that they were going in a different directions and I would not be needed.

      Interview questions [1]

      Question 1

      No questions were asked.
      Answer question
      2

      Other Customer Service Coordinator Interview Reviews for Banfield Pet Hospital

      Customer Service Coordinator Interview

      Oct 15, 2018
      Anonymous Interview Candidate
      Metairie, LA
      No offer
      Negative experience
      Easy interview

      Application

      I applied in-person. The process took 1+ week. I interviewed at Banfield Pet Hospital (Metairie, LA) in Oct 2018

      Interview

      Interviewed out of order. Went in person 3 days after submission of application. The manager was 30 mins late and short staffed. Sent in 3 more references because I guess the ones required on the application, that happened to never been called. By the following Friday I had two more phone interviews. I then had a rejection email, not a phone call. Was warned ahead of time By the manager that the csc job at this location causes high turnover and burnout.

      Interview questions [1]

      Question 1

      Recall a situation when you had a problem with a customer?
      1 Answer

      Customer Service Coordinator Interview

      Jul 28, 2016
      Anonymous employee
      Greenwood, IN
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Banfield Pet Hospital (Greenwood, IN)

      Interview

      Applied online, received a call a week or two later. There was a quick interview with the manager. I came back for a working interview that lasted 2 hours the next day. Basically job shadowing, tour of the place, follow up with a brief interview after. Phone call 2 days later with a job offer.

      Interview questions [1]

      Question 1

      Why do you want to work here.
      Answer question
      avatar
      Banfield Pet Hospital response
      9y
      Thank you for sharing your interview experience with Banfield. We're happy you joined us!

      Customer Service Coordinator Interview

      Jun 26, 2016
      Anonymous Interview Candidate
      Houston, TX
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at Banfield Pet Hospital (Houston, TX) in May 2016

      Interview

      Interview went well I thought. Was told she would let me know either way, she never did. She told me she was going to set me up with a date to come in and shadow and speak with the district manager that never happened either. I think with these types of jobs they have a image of what a person they want working there to look like and I didn't fit the bill. I have a few visible tattoos which I covered I think she got a glimpse of a heart on my finger and she decided she would discriminate against my art. I got I guess what you could call a hand shake at the end were she completely brushed me off like I was nothing.

      Interview questions [1]

      Question 1

      Typical questions every interview asks.
      1 Answer
      1
      avatar
      Banfield Pet Hospital response
      9y
      Thank you for sharing your interview review. Candidate perspective is greatly appreciated and the feedback helps us improve our processes.

      Banfield Pet Hospital interviews FAQs

      • Customer Service Coordinator applicants have rated the interview process at Banfield Pet Hospital with 1.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 13% positive. To compare, the company-average is 64.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Coordinator roles take an average of 7 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Banfield Pet Hospital overall takes an average of 19 days.
      • Common stages of the interview process at Banfield Pet Hospital as a Customer Service Coordinator according to 9 Glassdoor interviews include:

        One on one interview:  50%

        Phone interview:  31%

        Personality test:  6%

        Drug test:  6%

        Background check:  6%

      • Here are the most commonly searched roles for interview reports -

        1. Veterinary Assistant(812) ;
        2. Practice Manager(302) ;
        3. Client Service Coordinator (CSC)(223) ;
        4. Vet Assistant(168) ;
        5. Client Service Coordinator(164) ;
        6. Veterinary Technician(150) ;
        7. Veterinarian(146) ;
        8. Shift Lead(118) ;
        9. Associate Veterinarian(103) ;
        10. Registered Veterinary Technician (RVT)(48) ;
        11. Client Service Representative(40) ;
        12. Client Services Coordinator(38) ;
        13. Vet Tech(36) ;
        14. Certified Veterinary Technician(34) ;
        15. Pet Nurse(34) .


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    • Jobs at Banfield Pet Hospital

      390 jobs in United States
      Client Service Coordinator - 005021
      Lake Oswego, OR
      ·
      $16 - $21 /hr
      (Employer provided)
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      Client Service Coordinator
      Tempe, AZ
      ·
      $15 - $16 /hr
      (Employer provided)
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      Client Service Coordinator
      East Point, GA
      ·
      $15 - $20 /hr
      (Employer provided)
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      Client Service Coordinator - 005019
      Beaverton, OR
      ·
      $16 - $21 /hr
      (Employer provided)
      View job
      Client Service Coordinator
      Wilmington, DE
      ·
      $17 - $22 /hr
      (Employer provided)
      View job
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