Customer Service Manager applicants have rated the interview process at Bass Pro Shops with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 67.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Manager roles take an average of 7 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Bass Pro Shops overall takes an average of 15 days.
Common stages of the interview process at Bass Pro Shops as a Customer Service Manager according to 3 Glassdoor interviews include:
One on one interview: 67%
Phone interview: 33%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 3 days. I interviewed at Bass Pro Shops
Interview
I interviewed at a Job Fair. Extremely nice interviewer. Standard interview questions. Huge turnout so plan on being at their Job Fair half the day. Bring your resume. Dress the part. Do your homework by searching their website or visiting their store.
Interview questions [1]
Question 1
Give an example of over the top customer service you have given.
I applied online. The process took 2 weeks. I interviewed at Bass Pro Shops (Oklahoma City, OK) in Nov 2025
Interview
Phone screen followed by video call. Both the screener and the hiring manager seemed great. Hiring manager outlined next steps based on whether a candidate moves forward or not in the hiring process.
Interview questions [1]
Question 1
Used STAR method, so be prepared with full examples.
I applied online. The process took 4 days. I interviewed at Bass Pro Shops (Springfield, MO) in Jan 2018
Interview
I was contacted via phone by a senior HR member who scheduled an interview with me within the current week, and I interviewed on a Friday and and was told if I didn't hear back by the middle of the following week to reach out to her to see if I would be interested in another position
Interview questions [1]
Question 1
If you could work anywhere in the store where would it be and why?