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      Customer Experience Manager Interview

      May 2, 2022
      Anonymous Interview Candidate
      Evansville, IN
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Batesville (Evansville, IN) in Apr 2022

      Interview

      Byzantine and unorganized. Very poor interview / employee experience. When discussing the interview experience you do not know who is talking to you and if they are on the same page as others in the interviewing process. Your point of contact will be one person who uses personal cell phones and then the offer is based on numbers that were provided, and then people you have not spoken with will convey new information or contradict what others had said, which will then result in finger pointing because the HR team is not aligned internally. It is not a unified brand experience. For example, I was told the role had a salary of X with a Bonus of Y, when the offer came in, it was substantially lower than the offer the initial HR rep had told me, and then they tell me that because I countered with the number they originally quoted that I wasn't aligned with them. Additionally, they never mentioned start date and were disingenuous regarding the business needs and time frame. The job had been on the market for 4 months. The company proclaims it is a family like company that is invested in long term growth of employees, but from my brief experience it is not much more than sloganeering to help grow their employment brand for new young digital talent, which I would caution that young talent against. If their customer experience is anything like their employee experience, this job role will have its hands full and there are many kinks to work out.

      Interview questions [1]

      Question 1

      They claim they will do a CIDS - chronlogical in depth structured interview. But they do not, must be something new or they are just not very good at it. Most of the time they ask you to interview them, "it's a two way street" well excellent, I did my research so I am aware of this initiative and this opportunity, but they didn't seem to want to talk about those things. Also they scheduled multiple interviews on one Teams call so people kept jumping in and interrupting.
      1 Answer

      Batesville interviews FAQs

      • Candidates applying for Customer Experience Manager roles take an average of 35 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Batesville overall takes an average of 24 days.
      • Common stages of the interview process at Batesville as a Customer Experience Manager according to 1 Glassdoor interviews include:

        Skills test:  14%

        Phone interview:  14%

        Personality test:  14%

        Drug test:  14%

        Group panel interview:  14%

        Background check:  14%

        One on one interview:  14%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(8) ;
        2. Manager(4) ;
        3. Associate(3) ;
        4. Logistics Manager(3) ;
        5. Sales Representative(3) ;
        6. Account Executive(2) ;
        7. District Manager(2) ;
        8. Engineer(2) ;
        9. Group Leader(2) ;
        10. Production Associate(2) ;
        11. Sales(2) ;
        12. Supervisor(2) ;
        13. Team Lead(2) ;
        14. Truck Driver(2) .


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    • Jobs at Batesville

      4 jobs in United States
      Production Operations Manager - 1096
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      $58K - $90K /yr
      (Glassdoor est.)
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      Associate Digital Product Manager - 1069
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      $70K - $85K /yr
      (Employer provided)
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      Fleet Supervisor - 1082
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      Manager
      Batesville, IN
      ·
      $57K - $99K /yr
      (Glassdoor est.)
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