Host/Server applicants have rated the interview process at Benihana with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
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Objective: To evaluate the candidate's interpersonal skills, customer service orientation, and ability to thrive in a fast-paced restaurant environment.
Format: In-person interview with a restaurant manager or team leader.
Topics Covered: Work experience, customer service scenarios, teamwork, and familiarity with Benihana's menu and dining experience.
Outcome: Assess the candidate's potential to succeed in various front-of-house or back-of-house roles.
Went through three interviews, the first two were the regular managers and the last interview was the GM. First interview was completely fine. Second interview, the manager talked for the most of it. Last interview, I had a problem solving question, however I didn’t answer it correctly. Luckily though, it didn’t affect my interview process, or at least I didn’t think so and then the GM hired me on the spot.
Interview questions [1]
Question 1
If you had messed up an order for a guest, what would you do or go about it?