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      Customer Success Director Interview

      Sep 4, 2019
      Anonymous Interview Candidate
      Bellevue, WA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 months. I interviewed at BitTitan (Bellevue, WA) in Jun 2019

      Interview

      30 min Phone interview with the recruiter, in person onsite interview with the hiring manager (VP of CS) for 60 min., then an onsite interview with 6 team members for 7 hours (including lunch). The process was grueling and very detailed. They told me they "change quickly" and "make decisions fast." They seemed like they were trying to fit me into a specific mold of the type of person they'd like rather than evaluating me for who I am and what I can bring to the role. They had me do 2 different personality tests and cognitive ability tests. I Scored highly on adaptability and change (96%) but the individual interviewers said they were concerned I wasn't fast and adaptable. I did a "final" interview on June 7th. The hiring manager told me he'd get back to me in 4 business days. After not hearing from him after 7 business days I reached out for a check in (obviously a ghosting). After 3 weeks, the hiring manager said he'd had some personal issues and an international trip but he'd get back to me soon. 3 weeks later, I pinged the recruiter and hiring manager for an update (again, expecting a gracious "thanks but no thanks") but they said they had some additional candidates and needed to do some "due diligence" and they'd get back to me in a couple weeks. That was July 21st. Today is September 3rd, my first day at Amazon--I'm still waiting for a call back from BitTitan. Let's just say that they DO NOT move quickly, nor make decisions.

      Interview questions [2]

      Question 1

      What kinds of ticketing systems have you used?
      Answer question

      Question 2

      What are some metrics you used to raise customer satisfaction?
      Answer question
      3

      BitTitan interviews FAQs

      • Candidates applying for Customer Success Director roles take an average of 120 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at BitTitan overall takes an average of 21 days.
      • Common stages of the interview process at BitTitan as a Customer Success Director according to 1 Glassdoor interviews include:

        Phone interview:  25%

        IQ intelligence test:  25%

        Group panel interview:  25%

        One on one interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(19) ;
        2. Sales(12) ;
        3. Software Design Engineer(6) ;
        4. Senior Software Engineer(5) ;
        5. Customer Success Engineer(3) ;
        6. Engineer(2) ;
        7. Global Alliance Manager(2) ;
        8. Manager(2) ;
        9. Marketing(2) ;
        10. Operations(2) ;
        11. Software Developer(2) ;
        12. Software Engineer II(2) .


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