Customer Success Advocate applicants have rated the interview process at Block with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 45.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Advocate roles take an average of 21 days to get hired, when considering 23 user submitted interviews for this role. To compare, the hiring process at Block overall takes an average of 25 days.
Common stages of the interview process at Block as a Customer Success Advocate according to 23 Glassdoor interviews include:
Phone interview: 29%
Group panel interview: 20%
One on one interview: 11%
Drug test: 9%
Skills test: 7%
Background check: 7%
Presentation: 7%
Other: 5%
IQ intelligence test: 4%
Personality test: 2%
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I applied online. The process took 1+ week. I interviewed at Block (Saint Louis, MO) in Apr 2019
Interview
I applied online and was contacted a week later to submit a writing sample. I returned the writing sample within an hour of receiving the prompt, and heard back the following week to complete a mock call. I thought the mock call went really well, I had thoroughly reviewed the material they gave me for it beforehand. It wasn’t awkward for me at all, although the person I was doing it with repeatedly stated that “these things are always awkward.” I felt we had a good flow. After the call ended, the person I spoke with told me to keep an eye on my email for the recruiting team to contact me. I emailed the recruiter I had been in contact with two days after the mock call thanking them for the opportunity for the mock call. Then, they completely ghosted me. In the future, feedback or notice of rejection would be wonderful, especially for a company that claims to value comprehensive customer service. Why aren’t they able to provide similar respect to their clients and prospective employees?
The process took 2 weeks. I interviewed at Block (Dublin, Dublin)
Interview
Pre-screening calls x2 [first with a team member to check language skills, then with Managing Director]. The following week was 4 back to back interviews in 1 day. Mixture of team members, team lead, and Senior leadership. Way too long a process for a junior level role like this.
Very easy straight the point. There are two interviews. The first one they ask you basic question customer service questions. Second Interview you have to memorize a scenario and give instructions to recruiter.
It was easy and simple. I had to wait a little bit to get to the actual interview but not that much. The interviewers were nice and pleasant. They answered all my questions
Interview questions [1]
Question 1
They asked some some questions about how I would handle certain situations