Global Customer Support Representative applicants have rated the interview process at Bloomberg with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 68% positive. To compare, the company-average is 54.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Global Customer Support Representative roles take an average of 16 days to get hired, when considering 27 user submitted interviews for this role. To compare, the hiring process at Bloomberg overall takes an average of 23 days.
Common stages of the interview process at Bloomberg as a Global Customer Support Representative according to 27 Glassdoor interviews include:
Phone interview: 32%
One on one interview: 23%
Group panel interview: 16%
Skills test: 8%
Background check: 8%
Personality test: 5%
Presentation: 5%
Other: 2%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Bloomberg (London, England) in Oct 2014
Interview
1 week after applying on the website for the position, l received an email from HR lady asking me to schedule a phone-interview which was set for 1 week later. On the phone interview, at first l was very nervous and thought l was done but then l got the conversation kept going. the questions were as expected, Why BB? What attracted you to this position? BB products and competitiors. Few days later l received another email inviting me to in-house interview.
The in-house interview is going to be at the end of next week so l don't know what will happen yet. l really would like to get the job.
Interview questions [1]
Question 1
You have different background why do you want to change it?
1. Applied online
2. Plum assessment
3. Language assessment
4. HR phone interview
5. Prep session
6. Phone call
7. Super day - different interviewers plus written language assessment.
8. Interview with senior management
I’m still in the process.
Interview questions [1]
Question 1
Typical tell about yourself, difficult client experience, why Bloomberg, why customer support, who are Bloomberg’s clients, etc.
STUDY the company.
I applied online. The process took 3 weeks. I interviewed at Bloomberg (London, England) in Feb 2019
Interview
30 min shadowing an employee doing her work and signing nda, 30 min competency based questions about myself and my prior experiences in handling situations, 30 min role play on simulating customer support situations
I applied online. The process took 1 week. I interviewed at Bloomberg (London, England) in Aug 2017
Interview
Video interview - you have to record a video with your answers, if you screw up, keep refreshing the page, it won't stop you from attempts.
First interview: I had 3 people
Second interview: on the day and it was with 2 people
Third interview with HEAD of EMEA
After that, assessment tests every 8 days,
For 9+ weeks.
Then A final test based on everything you learned in 9 weeks. And a language test which can take up to 1 month
You will also have role - play tests every 8 days. Once all tests are passed you will have monthly tests at work
Hours 8-5 but can be 8-5.30 please be aware you have to come earlier!
Language test at the end. - which can take up to months as they want 100%
Interview questions [1]
Question 1
There was a small test at the end role play and shadowing a customer representative,
- who is Bloomberg?
- what do we do?
- how Technical are you
- what would you do if you bought a Tv and it won't turn on
- what is customer service?
- what does going the extra mile for customers mean for you?
- how do you do it?
- your experience in customer service
- give us one bad experience
- one good experience
- one difficult moment and how you solved it
- what do you know about the financial markets?
- what else do you know about bloomberg?
- who is the competitor?
- who are the clients?
- who is the CEO?
- would you spend all your money (if you had it) on the best Laptop in the world?
- if yes then why?
- what would you look at when buying a laptop
- why laptop and not desktop?