I applied online. The process took 4 weeks. I interviewed at Blue Shield Of California in Sep 2013
Interview
First you get a call from HQ in San Franscisco and it will be a phone interview. They will call you back again for a mock sales call at a later date. If you pass these obstacles you will be invited to a live interview that is panel style. You will interview at a station with multiple others in the same room. Try not to get distracted by the other interviews going on, you have two supervisors focusing on your ability to stay focused and precise.
Interview questions [1]
Question 1
How well do you handle confrontation? This seems like a simple question, but the job entails dealing with lots of confrontation with customers and vendors. You need to be prepared to be screamed at, threatened and belittled. This is truly the question they are asking: How well do you take being verbally abused on a regular basis?
The interview was great. This company is an innovative company dedicated to delivering high-quality solutions, combining expertise, creativity, and customer focus to empower clients, streamline operations, and drive growth through reliable products, services, and forward-thinking strategies.
I interviewed at Blue Shield Of California (San Francisco, CA)
Interview
Multiple phone interviews with various managers that dragged out over many weeks. It is a big time commitment if you want to interview with them. I would not suggest it
I applied through a staffing agency. The process took 3 weeks. I interviewed at Blue Shield Of California (California City, CA) in Dec 2024
Interview
Some general interview questions such as explain yourself, why you want to work here, describe a time, and asked if you had any questions. It is a pretty straightforward interview.
Interview questions [1]
Question 1
Describe a time you had to deescalate a customer and how did you go above and beyond for a customer.
Customer Service Representative applicants have rated the interview process at Blue Shield Of California with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 61.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 42 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at Blue Shield Of California overall takes an average of 33 days.
Common stages of the interview process at Blue Shield Of California as a Customer Service Representative according to 15 Glassdoor interviews include:
Phone interview: 21%
Drug test: 21%
Background check: 18%
Personality test: 12%
Group panel interview: 9%
One on one interview: 6%
Skills test: 6%
IQ intelligence test: 3%
Presentation: 3%
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