I applied online. The process took 5 days. I interviewed at Blue Shield Of California (Lodi, CA) in Jul 2023
Interview
Pre-recorded interview that allows you time to think of your answers to seven questions. Basic behavioral questions. I recommend using star method. Reference the company’s mission and core values. Do your research.
I applied through other source. I interviewed at Blue Shield Of California (Lodi, CA) in May 2026
Interview
Group interview. Pretty easy even though I was nervous. We took turns answering different questions. Two situational questions each. Then, they explained the job and answered any questions we had
Interview questions [1]
Question 1
Tell us about a time when you had to deal with a difficult client. What did you do to diffuse the situation
I applied online. The process took 3 weeks. I interviewed at Blue Shield Of California (Redding, CA) in Aug 2020
Interview
The interviewer gave me more information about the role and answered some question I had about the position. They were very friendly and offered me the role at the end of the 30 min interview.
Interview questions [1]
Question 1
If I would be comfortable with people that may be upset or frustrated and how well was I at handling stress.
Customer Service Concierge Support applicants have rated the interview process at Blue Shield Of California with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Concierge Support roles take an average of 13 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Blue Shield Of California overall takes an average of 33 days.
Common stages of the interview process at Blue Shield Of California as a Customer Service Concierge Support according to 3 Glassdoor interviews include:
Group panel interview: 50%
Phone interview: 25%
One on one interview: 25%
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