Booking.com Customer Service Agent interview questions

Telephone interview. One to one interview with skills and personality test. They conducted language test with two different texts to be translated. They asked questions about your personality so they could understand your character. They also asked work related questions, such as 'if you are under pressure because of the workload, how could you overcome this?', 'if the communication breakdowns with a colleague and you no longer talk to each other, what would you to repair the situation?'