Customer Service Specialist applicants have rated the interview process at Booking.com with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 81% positive. To compare, the company-average is 59% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 21 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at Booking.com overall takes an average of 25 days.
Common stages of the interview process at Booking.com as a Customer Service Specialist according to 16 Glassdoor interviews include:
One on one interview: 20%
Phone interview: 19%
Presentation: 17%
IQ intelligence test: 15%
Group panel interview: 13%
Drug test: 7%
Background check: 4%
Skills test: 4%
Other: 2%
Here are the most commonly searched roles for interview reports -
Started with a general assessment, followed by the HR call, a language test and, finally, an interview with hiring managers (not the final team manager). Everything was done online and the process was smooth and straightforward.
Interview questions [1]
Question 1
Give an example of a difficult customer complaint and how you successfully handled it.
It's a group interview, good, engaging and insightful.
many ethnicity and friendly ambience.
they ask common question and group test. still give you souvenir.
so nice of them.
but i never hired by them.
Interview questions [1]
Question 1
problem solving question. like if in case of emrgency how you will handle the customer.
I applied through a recruiter. I interviewed at Booking.com in Jun 2022
Interview
First, I received a call with an offer for the position where I was informed about the main benefits like salary and possibility for work from home. I was asked if I am interested, and after confirming that, another person called me to do a quick validation of my fluency in the language required for the position. I was asked a few general questions and said a few things about myself. An online interview followed. Big part of it was listening to information about the project and the position. I was also asked a few general questions. One of them was something about why I applied to this position, why I want to work this (I don't quite remember).
Interview questions [1]
Question 1
Q: Why did you apply to this job? (Or, why do you want to work this?)