Guest Service Representative applicants have rated the interview process at Booking.com with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 59% positive. This is according to Glassdoor user ratings.
Candidates applying for Guest Service Representative roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Booking.com overall takes an average of 25 days.
Common stages of the interview process at Booking.com as a Guest Service Representative according to 2 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 29%
Background check: 14%
Drug test: 14%
Presentation: 14%
Here are the most commonly searched roles for interview reports -
It was a thorough interview, but not very professional recruiter.
Interviewed several times with them.
Once the recruiter never called.
The questions were not hard - typical cs questions.
The conversation was friendly.
I applied online. The process took 2 weeks. I interviewed at Booking.com (Toronto, ON) in Jan 2020
Interview
I passed thru 3 tests. The first one I did at home when I sent my resume. Then, got a phone interview. The last stage was an interview with two specialists. They make you feel comfortable. The only thing I didn't understand was that they said to me in the last stage that they don't think my experience is a good fit for them. They shouldn't let someone get that far with a process when they are going to dismiss them because of their resume.
Interview questions [1]
Question 1
Tell me about a situation where you had to deal with a difficult customer and how you deal with it.
I applied online. The process took 2 weeks. I interviewed at Booking.com (Grand Rapids, MI) in May 2019
Interview
First, there was the phone interview. Then, I was invited to an orientation of sorts - A group of about six people were brought into a conference room and we were given snacks and a presentation about the business. Then, a tour of the building. Next, we were herded into a room with computers and we all had to complete a simple English test. Lastly, the individual interview - I was brought into a room with who would be my future Team Lead and another member of management. One guy, my future team lead, asked the questions and one guy had a laptop to record my answers. The questions were really standard interview questions, but the weird thing? I felt this strange need to be "cool" that I've never had in an interview before. I hadn't felt that way since high school. Booking.com is a very young company - very millennial. My advice to someone trying to get hired here: Have good answers, but hold yourself well. Fitting into the work environment is very important here.
Interview questions [1]
Question 1
Tell me about a time when you overcame a challenge at work