Customer Support applicants have rated the interview process at Box with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 54% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support roles take an average of 8 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Box overall takes an average of 22 days.
Common stages of the interview process at Box as a Customer Support according to 3 Glassdoor interviews include:
Phone interview: 67%
One on one interview: 33%
Here are the most commonly searched roles for interview reports -
Interview was very streamlined and interviewers were kind and followed up in the timelines they stated. They do have you put together a presentation on a feature Box offers which was a fun process to go through
I applied online. The process took 5 days. I interviewed at Box (San Jose, CA)
Interview
There were separate recruiters who contacted me for the interview, and actually conducted the phone interview. My interactions with both revealed that they were not listening to me and my specific set of experiences - rather, I felt they were simply listening for buzz words. From this, they concluded that I was not qualified for the training position that I applied for but tried to get me to interview (again) for a entry-level tech support position.
There was no attempt to contact me for a follow up to let me know the original position had to closed, and when I replied that I felt I was over-qualified for the support position, they simply ended our interaction with a "I'm sorry you don't want to work here. Good luck."
Interview questions [1]
Question 1
We did not even get into any experience based questions.
I applied through an employee referral. The process took 1+ week. I interviewed at Box (Palo Alto, CA) in Sep 2009
Interview
I was referred to Box.net by an internal employee. This company takes great pride in its recruiting efforts as it has grown tremendously over the past 3 years. I remember my in-depth interview with the Founder where He gave me his outlook on my position and his mission for me.