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      Broadly

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      Customer Success Interview

      Jan 8, 2018
      Anonymous Interview Candidate
      Oakland, CA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Broadly (Oakland, CA) in Nov 2017

      Interview

      Phone interview with recruiter lead to a phone interview with the hiring manager. Standard interview questions, there was not much time allocated to allow me to ask questions of the interviewers.

      Interview questions [1]

      Question 1

      Questions were focused on process and skills used in prior roles, volume of calls or clients managed at any given time.
      Answer question
      avatar
      Broadly response
      8y
      We are allotting more time during interviews for candidate questions. Sometimes we get so excited to get to know folks and carried away with our own questions. Your questions are equally important so, we've noted your valuable feedback here and, thank you very much!

      Other Customer Success Interview Reviews for Broadly

      Customer Success Interview

      Feb 8, 2018
      Anonymous Interview Candidate
      Oakland, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Broadly (Oakland, CA)

      Interview

      You are first contacted by Tiffany for a phone interview. From there, an additional call with someone on the team is standard. If he/she approves, you are called in for a series of face-to-face interviews - 4 thirty minute back-to-back interviews. After this process, it is typical to tour the facility and possibly have happy hour with the employees. Be prepared - you will be with others who have also interviewed for the position. Afterwards, you will receive a call to learn if you are being offered a job. Note that they are looking for a certain type - young, hipster, etc. Great place if you are under 35 and fit the mold.

      Interview questions [1]

      Question 1

      Why do you want to work for Broadly? What leadership skills do you have? Can you handle lots of incoming calls?
      Answer question
      avatar
      Broadly response
      8y
      Thank you for participating in our interview process this month. I thoroughly enjoy working with all of our candidates and your feedback is appreciated. I am surprised, however, that you felt we had a mold to 'fit' when that is not the case. Your interview panel represented a variety of age and personal styles, myself included. We all represent our Broadly family and are proud to do so!

      Broadly interviews FAQs

      • Candidates applying for Customer Success roles take an average of 28 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Broadly overall takes an average of 18 days.
      • Common stages of the interview process at Broadly as a Customer Success according to 2 Glassdoor interviews include:

        Phone interview:  67%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(50) ;
        2. Customer Success Manager(9) ;
        3. Sales(6) ;
        4. Sales Development Representative(5) ;
        5. Sales Development Representative (SDR)(2) ;
        6. Sales Representative(2) .


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