It was all phone and remote interviews given the state of the world. I had a brief call with a hiring manager, another call with the person who would be my supervisor, and a video conference with future supervisor, team leader and director.

I applied via LinkedIn. I was contacted via email the next day to arrange a phone interview, which took place the following day. The phone interview was your typical "getting to know you/here's what our company and position is about" interview. An in-person interview was arranged at the end of the call for later that week. It was at this time that I was told that part of the interview involved giving a "teach back," where I would have to give a presentation of sorts about a subject of my own choosing. The point was to show that I had the ability to teach people in detail, given that much of the job involves teaching customers how to do things on their software. At the in-person interview, after I gave my teach back to a group of three people from the Customer Care group a more traditional interview was conducted. In all, it took a little over an hour, and I got a nice tour of their operation before I left. After a bit of phone tag in the following days, I was offered the position.