I applied online. I interviewed at Burberry (London, England) in Sep 2016
Interview
I was asked to take part in a video interview, which was something I have never done before. It took me some time to pluck up courage, but I shouldn't have worried so much. There was a helpful introduction and a chance to practice with one question which the employer wouldn't be able to see. The interview consisted of ten questions, you were given from 30 to 180 sec to think about your answers and then record them. There wasn't an option to re-record them if you were not happy with the result. You were able, however, to stop in between the questions and even go back to your video interview. You were given 7 day to complete it.
I applied online. The process took 1 week. I interviewed at Burberry (Leeds, England) in Oct 2022
Interview
First you start with the other candidate, the Burberry team introduce you to the team , company and history of the company. Then some visit the place, the other candidate starts the process, Individual interviews and then an assessment on the laptop
Interview questions [1]
Question 1
A time where I struggled with a client request, and what did I do
Customer Service Advisor applicants have rated the interview process at Burberry with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Burberry overall takes an average of 24 days.
Common stages of the interview process at Burberry as a Customer Service Advisor according to 1 Glassdoor interviews include:
Personality test: 20%
One on one interview: 20%
Presentation: 20%
Group panel interview: 20%
Skills test: 20%
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