I applied online. The process took 3 weeks. I interviewed at Burberry (Hong Kong) in Mar 2016
Interview
I applied this position online at Burberry career website. One month after the my application, I was invited to attend a interview by email. The interview consists of three session: 1.Group interview 2.Written Test 3. Individual interview. The e interview is nice in the way that they tried to have better arrangement for me even I needed to leave early at the end and skip the individual session.
Interview questions [1]
Question 1
Group Discussion: What is luxury customer service? How would you describe Burberry? Give solution based on scenario.
Written test: Reply three customer emails.
I applied online. I interviewed at Burberry (Leeds, England) in Aug 2021
Interview
Before the interview, we had to create a mood board showing our own personal style. In the interview we spoke about this and about the customer service role. It was all online as it was during COVID.
I applied online. I interviewed at Burberry in Aug 2017
Interview
Telephone chat about the role for around 15 minutes and then I was invited to complete an online video interview. If you're successful at that stage you're then invited to an actual telephone interview and then an assessment centre, and then training takes place in London with all expenses paid.
Interview questions [1]
Question 1
Why do you want to work for Burberry?
Do you have any holidays booked?
How long will your commute be?
What is your expected salary?
Customer Service Consultant applicants have rated the interview process at Burberry with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 65.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Consultant roles take an average of 26 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Burberry overall takes an average of 24 days.
Common stages of the interview process at Burberry as a Customer Service Consultant according to 3 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 14%
Presentation: 14%
Group panel interview: 14%
Background check: 14%
IQ intelligence test: 14%
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