One interview with the manager of the customer service department and one supervisor that didn't end up being my supervisor. Mostly temperament questions focused around customer service. This is a very strict and rigid call center environment but that wasn't clearly discussed in the interview. Overall communication through the entire interview and onboarding process left a lot to be desired. During onboarding you will need to get what is called a Level 2 background check requiring you to get your fingerprints taken and submitted to law enforcement.

two rounds - phone screen- thirty minutes with an HR screener. I think they were just looking to see if there was in fact a personality fit or not. - in person with three different managers, one whos team you would eventually be assigned to work with.

The recruiter for this company is a JOKE. I can’t mention my exact details because I’m still applying to this company and my story is so weird, it would pin it on me immediately. The recruiter SUCKS, but the Manager I interviewed with was an absolute nice person and great manager. I’ll be happy to mention names if CDK calls me and wants to know. This process was an absolute joke.