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      CDK Global

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      Sr. Customer Insights Analyst, CS Operations Interview

      Dec 3, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at CDK Global in Oct 2024

      Interview

      A classic case on an organization playing up their values and culture but clearly does not translate at all to the candidate experience. I applied for this role and spoke to a recruiter about this role and another role on this team. The recruiter spent a good deal of time talking about the values of the company, such as transparency and communication and how everyone in the company top-down exemplifies these values. It was a decent conversation, and we had a follow-up conversation early the following week, and got moved onto the hiring manager interview. The recruiter was very clear on next steps and follow-ups. Hiring manager interview went well and progressed to a 3 person panel interview. After this (it has been well over three weeks since), complete radio silence on the part of the recruiter and the hiring team. Pretty telling representation of those values espoused.

      Interview questions [1]

      Question 1

      Describe a time you used machine learning for analysis.
      Answer question

      CDK Global interviews FAQs

      • Candidates applying for Sr. Customer Insights Analyst, CS Operations roles take an average of 60 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at CDK Global overall takes an average of 26 days.
      • Common stages of the interview process at CDK Global as a Sr. Customer Insights Analyst, CS Operations according to 1 Glassdoor interviews include:

        Group panel interview:  50%

        One on one interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(179) ;
        2. Senior Software Engineer(92) ;
        3. Senior MEMBER TECHNICAL(79) ;
        4. Consultant(65) ;
        5. Account Advocate(63) ;
        6. Client Technical Analyst(53) ;
        7. Member Technical(52) ;
        8. Manager(39) ;
        9. Associate Software Engineer(37) ;
        10. Implementation Consultant(37) ;
        11. Product Manager(37) ;
        12. Project Manager(34) ;
        13. Analyst(33) ;
        14. Director(31) ;
        15. Senior Member of Technical Staff(26) .


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      Jobs at CDK Global

      2 jobs in United States
      Lead Customer Operations Analyst
      United States
      ·
      $106K - $136K /yr
      (Employer provided)
      View job
      Field Network Engineer
      New Jersey
      ·
      $32 - $39 /hr
      (Employer provided)
      View job
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