I applied online. The process took 2 months. I interviewed at CSG (Johannesburg) in Nov 2024
Interview
There's 3 rounds of interviews. No assessments. First interview has behavioural, competency and motivational questions with like 2 people interviewing you. Second round is with the person you'll be reporting to. The interviews are okay
Interview questions [1]
Question 1
Tell us about yourself. How would you respond to a frustrated customer
The interview process consisted of two interviews. The first one was from the recruiter who reached out after applying for the job.
She asked basic questions, such as what are you looking for.
The second interview was with the manager.
Product Support Analyst applicants have rated the interview process at CSG with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Product Support Analyst roles take an average of 60 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at CSG overall takes an average of 22 days.
Common stages of the interview process at CSG as a Product Support Analyst according to 2 Glassdoor interviews include:
Group panel interview: 100%
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