Customer Service Representative applicants have rated the interview process at CVS Health with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 64.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 356 user submitted interviews for this role. To compare, the hiring process at CVS Health overall takes an average of 20 days.
Common stages of the interview process at CVS Health as a Customer Service Representative according to 356 Glassdoor interviews include:
Phone interview: 22%
Skills test: 15%
One on one interview: 14%
Drug test: 13%
Background check: 12%
Personality test: 7%
Presentation: 6%
Group panel interview: 5%
IQ intelligence test: 4%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at CVS Health in Sep 2021
Interview
I was asked "S.T.A.R." questions. If asked the question more than once. I made sure to rephrase my answer adding details with step by step process. The interview lasted about 20 minutes and I was offered a position on the spot. Just be sure to stay calm during the interview if you can. Practice general questions before the interview.
Interview questions [1]
Question 1
How do you handle difficult calls? Tell me about a time where you went above and beyond to help a customer. What was different in your strategy to help from other CSR's ?
The interview process was straightforward. I met with the hiring manager, answered questions about my experience, availability, and customer service skills, and had the opportunity to ask questions about the position.
Interview process was not that bad. STAR questions. Did have 2 people there as well. Just general interview questions to get to know you and how you handle situations and scenarios. They also do pay attention to you speak as well
Interview questions [1]
Question 1
Describe a time when you had to handle a difficult call
I applied online. I interviewed at CVS Health (Richmond, VA) in Mar 2026
Interview
The interview process was very personable. The interviewer made me feel comfortable and gave good feedback throughout the interview. The interview was a good conversation, not a question/answer session. I appreciated the interaction.