I applied through an employee referral. The process took 6 weeks. I interviewed at CVS Health (Hayes, VA) in Jul 2022
Interview
First, I had a phone screening, only about a 5 minute call. By the end of the call, they told me they would send me an email to the next stage of the interview process. I had to pick a time and date from the email. The second interview was a web call through Webex. There were 2 interviewers, one asks the questions and the other records your answers. Both people interacted with me. They started out the interview with a background on their careers with CVS/Aetna and then more info on the role for which I was interviewing. They informed me that there is a 20 week training with required 100% attendance and then verified that I wanted to continue the interview. The interview lasted about an hour, including questions I asked them. 5 days later I was offered the position by phone. Once I accepted verbally, they sent me an emailed offer.
Interview questions [1]
Question 1
How did you overcome a difficult interaction in the workplace?
The interview was done via zoom, the interviewer used an avatar which made it more comfortable for me, I also had that option. She asked the basic scenario questions and further into the job description.
I applied through other source. The process took 4 weeks. I interviewed at CVS Health (Phoenix, AZ) in Dec 2025
Interview
Assessment, first interview, second, offer. Second interview was over an hour. It was a very enjoyable experience for me. I enjoyed the dialogue and the entire process. CVS seems to care about its name. That impressed me as so many care about nothing but the bottom line.
Interview questions [1]
Question 1
What is most important to you when interacting with clients ?
I applied online. The process took 2 weeks. I interviewed at CVS Health (High Point, NC) in Sep 2025
Interview
The interview process was very informative. It provided me with much needed information such as the duties of the Health Concierge. We also discussed pay, benefits, attendance policy, and the company video viewed prior to coming to the interview.
Interview questions [1]
Question 1
Think of a time you've discovered you made an error, how did you correct it?
Health Concierge applicants have rated the interview process at CVS Health with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 88% positive. To compare, the company-average is 64.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Health Concierge roles take an average of 18 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at CVS Health overall takes an average of 20 days.
Common stages of the interview process at CVS Health as a Health Concierge according to 16 Glassdoor interviews include:
Phone interview: 20%
Personality test: 14%
Background check: 14%
Skills test: 14%
One on one interview: 11%
Drug test: 6%
Group panel interview: 6%
IQ intelligence test: 6%
Presentation: 5%
Other: 5%
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