I applied online. The process took 3 weeks. I interviewed at CVS in Apr 2024
Interview
A phone call with a few interview questions then a video interview with managers.From there you’ll receive an email a week or two later letting you know if you got the job or not.
Interview questions [1]
Question 1
Name a time where you had to deal with a angry customer what did you do?
It was a quick process. They responded quickly and even reached out to let me know I didn’t get the job. I respect that they communicated with me so well
We spoke about prior experience and what the job functions would be like and the rotation of the jobs at the location of the store and pay as well it was basic
It was easy, a lot of complex questions to really get you thinking. But it was a very easy process from start to finish which made the experience a lot more enjoyable. The lady I interviewed with was very nice as well.
Interview questions [1]
Question 1
Tell us a time you set a goal and how did achieve that goal and what steps were taken
Customer Service Representative applicants have rated the interview process at CVS with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 59.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 37 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at CVS overall takes an average of 21 days.
Common stages of the interview process at CVS as a Customer Service Representative according to 8 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 33%
Drug test: 17%
Background check: 17%
Here are the most commonly searched roles for interview reports -