Customer Service Representative applicants have rated the interview process at Call Control with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 25 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Call Control overall takes an average of 17 days.
Common stages of the interview process at Call Control as a Customer Service Representative according to 3 Glassdoor interviews include:
Presentation: 20%
Phone interview: 20%
Other: 13%
Background check: 13%
IQ intelligence test: 13%
Personality test: 7%
Skills test: 7%
One on one interview: 7%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Call Control (Winfield, WV) in Dec 2019
Interview
The interview process consisted of a few different assessments, system testing, and telephone interviews. Some assessments were done and submitted along with my application and more assessments were given as the next step following my application. Then my computer system had to be tested. Next I had 1 phone interview with the HR Rep and after qualifying on that interview, I was told that the VP would be calling to schedule my 2nd interview with him I passed that interview just fine and was offered a position on that call.
Interview questions [2]
Question 1
What is 1 form of constructive critic you have received on the job and how did you handle it?
By sending email message before the interview to link up on the appointment date. after booking an appointment with the recruiter. And a friendly reminder also from the recruiter to job seeker.
I applied online. The process took 5 weeks. I interviewed at Call Control
Interview
The phone interview process took about ten minutes. I had a conversation with the VP and it was rather easy questions. I then had to write a lengthy email about why they should hire me. They then emailed me back stating that I was hired but was going to start the next month for training and that I had to buy my own headset.