Let's say it's 6 months from now... what ideally would you want to be accountable for? Or... what sorts of skills would you want to be flexing on a new team and a new role?

What would you say is your greatest professional strength?

Imagine I'm sitting right next to you... what are the things you need to keep track of? How are you keeping track of these things? What were the problems that were coming up?

How did the problems make their way to you? How did you learn about these? And then, how did you figure out the next step? How did you come up with this structure?

What would you say is your proudest professional accomplishment?

Is there an outcome tied to how many guides you've created, or if there's any other kind of intangibles associated with this work you did?

What would you say is a weakness of yours, professionally? Can you give an example where that cost you or impacted an outcome negatively?

The biggest mistake you think you made professionally?

They asked for the names of three managers and if they were to rank you on a scale of one to 10... what do you think [Manager Name] would rank you? ( went through with every manager one by one).

What would make it a ten for that specific manager (asked for each manager question)?

Can you handle the "deep end" of medical billing?

Can you document your knowledge so the company can grow without you being a bottleneck?

What you're looking for in your next role?

Can I hear a bit about your responsibilities at your current role?

Could I hear about a time where you did not know how to support a customer on a topic and had to go figure out what to do for them?

Who did you work with internally to assess the issue and then get it resolved?

What, if at all, changes did you make to internal process to address this the next time? Or was there a next time?

How do you think this would have turned out differently if you specifically hadn't been involved in this situation?

Can you tell me about a time when you needed to advocate for solving an issue that was affecting customers? What evidence did you gather to show that it was worth investing in and how did you present the problem?

What kind of method do you use to reproduce the issue on your end? Are you able to go right into the customer's account or were you recreating it in a different way?

Can I hear about a time when you saw a problem that needed fixing and took the initiative to fix it without necessarily being asked to do it?

Were y'all measuring response times, resolution times, CSAT at the time? What metrics did y'all's department hold here?

What were the goals y'all were trying to achieve on each of those metrics?

Can I ask, where is your head at? Any lingering thoughts or concerns about the opportunity?

Can you tell us about a time when you needed to learn a particularly difficult process or subject matter? And what you did to become an expert in that subject matter?

Tell us about a time where you believe you went above and beyond for a customer. What was the situation? How did you resolve it, and what impact do you think that your work had for the customer and company?

What kind of sentiment did you get from the customer at the end of this interaction?

The hardest project you've worked on in recent memory. What was the situation and how did you handle it?

Tell us about a time when you had to work with a particularly dissatisfied customer. What was the situation and how did you handle it?

Assessment: Prompt: As if writing an email to a customer who is new to revenue cycle management, explain what a "place of service" code is, and why it's important for these codes to be listed correctly on a claim when submitted to a payer. Instruction: Conduct your own research on “place of service” codes using publicly available resources. There are a ton of resources out there—here are a few we’d recommend! ● Basic Guidelines for Place of Service (POS) Codes ● CMS-PlaceofService Code Se 2 Customer question: I am trying to go to the Queues page and work my tasks, and once I log in, the page won’t load no matter what I do. I have refreshed multiple times and logged out and in. I am using Google Chrome. What do I do? I need to get back to working on these claims as quickly as possible. We pay a lot of money for this software and it’s not working. Instruction: Respond to the customer via email with instructions on how they can attempt to resolve their issue with accessing Candid on a web browser. Please also include a brief description of the steps you would take to work with the Candid team internally on resolving the customer’s issue. As mentioned above, feel free to make assumptions about Candid’s product as needed. #3 Prompt: A customer has been asked to complete tasks for 3 different types of enrollments for a specific payer, IL Medicaid. They are confused why they need to complete more than one type of enrollment for the same payer. Write an email in reply to a customer explaining the difference between claims, remittances, and eligibility enrollments, and why each may be necessary for the same payer. Instruction: Clearly and concisely explain why the customer may have to complete 3 different enrollments for one payer. Feel free to reference outside resources, as well as the Candid-owned resource attached!