I applied online. The process took 2 weeks. I interviewed at Canon ITS in Nov 2016
Interview
5 minutes Pre-interview assessment via phone call
3-4 hours Skills assessment in person: IT and customer service
1 hour Interview + Basic IT questionnaire in person
(Approval or denial for 7 weeks training) via phone call
I applied online. The process took 3 days. I interviewed at Canon ITS
Interview
The interview will take all day. There are a series of tests that you need to pass and if you fail the first test, you will be asked to leave and you will not get hired. If you pass all 3 tests, then you will have to sit in on a conversation with an employee. After that, you will be asked to read a script. It took 4 hours for my interview.
Interview questions [1]
Question 1
Know the parts of the computer. That is the bases of all of the interview questions.
Technical Support Representative applicants have rated the interview process at Canon ITS with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 84.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Representative roles take an average of 9 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Canon ITS overall takes an average of 18 days.
Common stages of the interview process at Canon ITS as a Technical Support Representative according to 2 Glassdoor interviews include:
Skills test: 20%
Phone interview: 20%
Drug test: 20%
Group panel interview: 20%
Background check: 20%
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