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      Canon ITS

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      Call Center Representative Interview

      Nov 8, 2018
      Anonymous employee
      Chesapeake, VA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 1 week. I interviewed at Canon ITS (Chesapeake, VA) in Nov 2015

      Interview

      Was interviewed during a job fair. It was pretty involved and thorough. They tested my typing, my issue resolution, and my technical knowledge. The job interview wasn't that difficult. There was some technical questions that I didn't know. There was some questions on customer service and conflict resolution within that scope as well as questions about leadership. It honestly was your standard interview fair save for additional basic IT questions.

      Interview questions [1]

      Question 1

      What does customer service mean to you?
      Answer question

      Canon ITS interviews FAQs

      • Call Center Representative applicants have rated the interview process at Canon ITS with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 84.6% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Call Center Representative roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Canon ITS overall takes an average of 18 days.
      • Common stages of the interview process at Canon ITS as a Call Center Representative according to 1 Glassdoor interviews include:

        Other:  20%

        Drug test:  20%

        Presentation:  20%

        One on one interview:  20%

        Skills test:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Technical Support Representative(11) ;
        2. Tech Support Representative(9) ;
        3. Technical Support(4) ;
        4. Customer Service Representative(3) ;
        5. Sales Representative(3) ;
        6. Learning And Development Specialist(2) ;
        7. Operations Supervisor(2) ;
        8. Tech Support(2) ;
        9. Tech Support Representative I(2) ;
        10. Technical Support Representative II(2) .


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