I applied online. The process took 4 days. I interviewed at Canon ITS (Albuquerque, NM) in Jun 2013
Interview
2 to 3 hours, including testing for computer skills, and customer service skills, and tour of call center. The interview was not difficult as they were hiring many people to fill a class that would be paid for by the State of New Mexico training program. This program also paid for the new employee for several months after training while actually working at the job - think it was 6 to 8 months total.
Interview questions [1]
Question 1
Interviewer focused on past experience with customer service skills, asking general questions as to how to handle a unhappy customer.
Customer Service Representative applicants have rated the interview process at Canon ITS with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 84.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Canon ITS overall takes an average of 18 days.
Common stages of the interview process at Canon ITS as a Customer Service Representative according to 2 Glassdoor interviews include:
Background check: 25%
Drug test: 25%
Skills test: 25%
Phone interview: 13%
One on one interview: 13%
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