I applied online. The process took 2 weeks. I interviewed at Canon U.S.A. (Schaumburg, IL) in Jan 2016
Interview
Initial interview about 20 minutes - going over resume and any questions. Provided lots of detail on the day to the day work and what they were particularly looking for. In less than a week, was contacted about another opportunity and set up to come in and interview for that one. Once again, initial interview 20-35 minutes regarding resume and role overview. 2nd on site interview shorter and scripted. Was asked about 20 questions that were probably sent from HR as a requirement to ask the candidate. Questions of these type are frustrating because you may not have had experience with something in particular, but the interviewer needs to put something down so they will push you to give them an answer. The HR contact was constantly in touch with me and very reliable - this was a pleasant surprise compared to most in-house HR reps.
Interview questions [1]
Question 1
What is your idea of what this position will entail? What is too many calls in your opinion? What will be your biggest challenge in this role?
I applied through an employee referral. The process took 3 days. I interviewed at Canon U.S.A. (Chesapeake, VA)
Interview
It was a long process but other than the phone interview, we did it one day. It went rather fast. Started with computer testing...situational type questions, typing tests and a couple interviews with upper management. Afterwards, I was sent away for a drug test.
Interview questions [1]
Question 1
Nothing too difficult- cant remember all the questions...just my experience helped me answer everything. It was very smooth and I want to say my best interview to date. They were quite friendly and very respectful to me.
Customer Service Representative applicants have rated the interview process at Canon U.S.A. with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 60.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 24 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Canon U.S.A. overall takes an average of 27 days.
Common stages of the interview process at Canon U.S.A. as a Customer Service Representative according to 4 Glassdoor interviews include:
Background check: 21%
Phone interview: 21%
One on one interview: 21%
Group panel interview: 14%
Drug test: 7%
Presentation: 7%
Skills test: 7%
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