I applied online. The process took 2 weeks. I interviewed at Capital Group (Irvine, CA) in Jun 2015
Interview
I was contacted by a recruiter through e-mail after applying through their website. I was first given a phone interview that was fairly easy, and they went over how this process would proceed. After I passed the initial phone interview, also which is conducted by an outside recruiting firm, I was given an online video interview, similar to a Skype interview. At this point, I didn't really want the job and didn't give it my full effort. They ask questions like What was something you did and wished you hadn't? They give pretty standard questions. Unfortunately they were only willing to offer 30-35K for the position, where I wanted 45-50K. I did not move past the online video interview.
NOTE: this write up pertains to another company called "Capital Group, Inc" and is not us. We are "The Capital Group, LLC" an insurance agency located in Bethesda, Maryland with an East coast presence only. --HR Director, The Capital Group, LLC 6720-B Rockledge Drive, Bethesda, MD 20817
Other Client Service Representative Interview Reviews for Capital Group
I applied online. The process took 3 weeks. I interviewed at Capital Group (Irvine, CA) in Apr 2026
Interview
First was a Zoom interview w/ recruiter. If you move in then it's two in person interviews on the same day with different hiring managers. Standard STAR format questions. They give you a tour of the campus and offices to give you a sense of the working environment.
I applied online. I interviewed at Capital Group in Apr 2026
Interview
Recruiting screen. Invitation to interview came three business days after I applied. Pretty standard questions, the recruiter was nice and supportive. My only complaint was that they told me to reach out with questions and strongly implied I would be moving forward. After some time has passed I reached out with questions. Didn’t hear anything until I got an automated email telling me the position was filled.
Interview questions [1]
Question 1
Tell me about a difficult customer, how did you navigate the interaction and resolve the conflict?
They were quick to get back to me, I have my interview coming up so ill see how that goes! Hopefully I get an offer to work here:) it is quite a drive and wonder if it could be all remote as well
