Senior Fraud Intake Representative applicants have rated the interview process at Capital One with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Fraud Intake Representative roles take an average of 23 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Capital One overall takes an average of 26 days.
Common stages of the interview process at Capital One as a Senior Fraud Intake Representative according to 4 Glassdoor interviews include:
Drug test: 22%
One on one interview: 22%
Phone interview: 22%
Personality test: 11%
Background check: 11%
Skills test: 11%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at Capital One
Interview
I applied on 2/7 Sat, status changed to scheduling phone interview. The following Monday 2/9 I received a call from a recruiter, missed her call so the next morning she returned my call. I had a roughly 15 min phone interview where she told me about the position and asked me about why I'm leaving jobs and such, also a behavioral question. She advised that I passed that stage and that I should expect a call from her that week to schedule an in person interview. I received a call Thursday advising of an interview about a week and a half away. The interview was only 4 behavioral/situation questions. I got a call the next day in the morning telling me I got the job! I start in March.
Interview questions [1]
Question 1
Name a time you dealt with an upset customer?
Name a time an unexpected situation arrived at work and how did you handle it?
I applied online. The process took 6 weeks. I interviewed at Capital One (Tampa, FL)
Interview
There was a virtual interview first. I think it was about 5 questions. Once you record there is no second chance so keep that in mind. Depending on how quickly they're looking to fill the position the get back to you pretty quickly. After the virtual interview, there is an in person interview as well, but that might be because I live near a site. They may do phone interviews for those not around a CapOne site. I don't remember specifically many of the questions, but I prepared for the interview by looking up questions online and using Glassdoor and I was well prepared for the interview that way. My interviewer was kind, personable. It's all very relaxed so just remain professional, but also be yourself there was no pressure.
I applied online. The process took 1+ week. I interviewed at Capital One (Tampa, FL) in Aug 2016
Interview
The interview process was pretty straightforward! Upon applying, I received an email requesting that I complete a Virtual Interview. Upon doing so, I was asked about 7-10 pre-recorded questions and recorded my answers. You get two attempts to answer, which is slightly intimidating, but if you stay calm and just try to act as though you're speaking to someone and not yourself, you'll do just fine. I got a call the next day with details about the position and to schedule an interview. Went in for my interview the following week, had to answer a series of behavioral questions, such as "Name a time when you had to deal with a difficult customer" and some role play questions as well, acting as though you work in the department and are receiving a call from the customer with an issue. They are not focused so much on the procedures as you obviously don't know them yet, just how you would handle the situation. I received a call offering the position later that week, but unfortunately couldn't work with the shifts available.
Interview questions [1]
Question 1
Explain a time when you had to deal with a difficult customer.
I applied online. The process took 2 weeks. I interviewed at Capital One in Aug 2015
Interview
I applied online, 2 days later I received an email for a virtual one way interview. I submitted my interview and received a phone call from a recruiter 2 days later. The benefits and position details were discussed more, base pay was around 13.50 plus shift differentials if I chose a later shift, and I was scheduled for an in person interview the following week. The interview was behavioral. Afterwards, I was told I'd hear back in the next few days one way or another about my offer status.
Interview questions [1]
Question 1
Describe a time you formed a strong customer relationship